Plaistow Florist Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Plaistow
At Plaistow Florist, we are passionate about delivering premium, hand-selected fresh flowers to every doorstep in Plaistow and the surrounding areas. As a trusted local florist for both households and businesses, our commitment is to ensure every bouquet and arrangement arrives vibrant, beautifully presented, and in peak condition. Our Fresh Flowers Guarantee means you can buy with confidence, knowing that customer satisfaction is at the heart of everything we do.
Damaged-On-Arrival Policy
If your flowers or gifts arrive in less-than-perfect condition, we are here to help. In rare instances where blooms are damaged or wilted on arrival, please let us know as soon as possible—ideally on the same day of delivery. Simply provide clear details and photographs of the issue so we can swiftly resolve your concern. Your happiness matters to us, and prompt notification allows us to offer the best remedy.
Freshness Window & What to Expect
Plaistow Florist promises a minimum freshness window for every flower arrangement we deliver. When cared for according to the accompanying instructions, our fresh flowers are guaranteed to last at least 5 days after delivery. Some delicate varieties may naturally have a shorter lifespan, but we always strive to select the freshest stems available so you enjoy long-lasting beauty. If you believe your flowers have not met this promise, please contact us promptly within the freshness window.
Refunds and Replacements
Your satisfaction is paramount. If there is an issue with your flowers or a gift, we offer two options for resolution:
- Replacement: We can arrange a fresh replacement bouquet or item at the earliest possible date, delivered at no extra cost.
- Refund: If a replacement is not suitable, we can process a full or partial refund, depending on the situation and product.
To process refunds or replacements, we may request photographs or a short description to help us understand the issue and improve our service. We aim to investigate and resolve every valid complaint quickly and fairly.
How to Make a Complaint
If you have a concern or would like to make a complaint, our team is always ready to assist. Please reach out as soon as you notice any problem so we can address it effectively. Include details of your order and photographs if relevant. We will acknowledge your complaint promptly and keep you updated as we work towards a solution.
Trusted Florist for Plaistow Community
Plaistow Florist has proudly served our local community for years, delivering fresh, high-quality flowers with a personal touch. Whether you are a household or a business in Plaistow, you can count on our clear policies, open communication, and reliable service at every stage of your order.
Thank you for choosing Plaistow Florist for your flower needs. Your trust inspires us to keep delivering the very best in floral artistry and customer care.
