These Terms and Conditions (“Terms”) set out the agreement between you, the customer, and Plaistow Florist (“we”, “our”, or “us”) for all online flower purchases and deliveries from our website. Plaistow Florist serves customers located in Plaistow and the surrounding areas. By placing an order with us online, you agree to these Terms, which form a legally binding contract. Please read them thoroughly before making a purchase.
Plaistow Florist’s online flower delivery service is available throughout Plaistow and neighbouring areas as specified at checkout. Orders for delivery outside these areas may not be accepted, and we reserve the right to refuse such orders at our discretion.
1. Product Selection: Select your desired flower arrangements or related products from our online catalogue. Each item includes a description and price. Images are for illustrative purposes and actual arrangements may vary subject to seasonal availability.
2. Placing Your Order: Once you have chosen your items, follow the on-screen prompts to add them to your cart. Review your order, then proceed to the checkout page where you will provide delivery details, a preferred delivery date, and any special instructions.
3. Order Confirmation: After submitting your order and payment, you will receive an automated order confirmation. This confirms receipt of your order; however, all orders are subject to our acceptance. If your order cannot be fulfilled for any reason (such as stock, seasonal substitutions, or delivery area limitations), we will notify you and issue a refund where appropriate.
4. Changes to Orders: Please ensure all details are correct before confirming. If you need to amend your order after submission, contact us promptly. Whilst every effort will be made to accommodate amendments, we cannot guarantee changes can be made, particularly for same-day or next-day deliveries.
Accepted Payment Methods: Payment for online flower orders must be made at the time of ordering using one of the accepted payment methods advertised on our website (e.g., credit/debit cards, or other approved payment gateways). Cash on delivery is not available for online orders.
Pricing: All prices are shown in British Pounds Sterling (£) and include VAT where applicable. Any additional delivery charges will be clearly stated at the checkout before you confirm payment.
Order Acceptance and Security: We take payment security seriously. Payment is processed through secure third-party providers, and your payment details are not stored once the order is completed. Plaistow Florist reserves the right to decline or cancel any order if payment is not received, is suspected to be fraudulent, or if the order breaches these Terms.
Areas Covered: We deliver to Plaistow and surrounding listed postcodes. A full list of eligible areas and estimated delivery timescales is available on our website. Delivery outside these areas is not guaranteed and may be declined at our discretion.
Delivery Times: We strive to deliver your order on your requested date; however, delivery times cannot be guaranteed. Delays may occur due to high demand, unforeseen events, or adverse weather conditions. In such cases, we will communicate with you as soon as possible. We do not deliver on bank holidays unless otherwise stated.
Delivery Instructions: It is your responsibility to provide accurate delivery information. If the recipient is unavailable, we will attempt to leave flowers with a neighbour or in a secure location and notify you accordingly. If neither is possible, we may leave a calling card for the recipient to arrange redelivery or collection. Additional charges may apply for redelivery attempts if the original delivery failed due to incorrect or incomplete information.
Your Right to Cancel: If you wish to cancel your order, please notify us as soon as possible. Orders can typically be cancelled up to 24 hours before the scheduled delivery date. Cancellation requests after this period may not be possible if your order has been prepared or dispatched.
Refund Policy: In the event of a cancellation that meets the above criteria, we will provide a full refund to your original payment method. If flowers or products are faulty, damaged, or do not match your order, please contact us within 24 hours of delivery with photographic evidence, and we will offer a suitable remedy (reshipment, replacement, or refund) at our discretion.
Non-perishable Items: Non-floral or non-perishable items included in your order may be subject to a statutory ‘cooling off’ period in accordance with the Consumer Contracts Regulations. Please enquire if you wish to return such items for further details on process and eligibility.
To ensure your order is delivered on time, it may sometimes be necessary to substitute flowers or packaging due to seasonal or regional availability. When substitutions are made, we guarantee the replacement will be of similar or higher value and style. We will make reasonable efforts to contact you if substantial substitutions are required, but we reserve the right to proceed to fulfil your order to a high standard where time does not permit awaiting your instructions.
Information Accuracy: You are responsible for ensuring all delivery details, messages, and instructions are accurate. Plaistow Florist is not liable for non-delivery or delays caused by incorrect or incomplete information.
Recipient’s Availability: Please ensure the recipient is available to receive the flowers on the scheduled date. Deliveries that cannot be completed due to absence may be returned or left in a secure place at our discretion, with additional handling or redelivery charges if applicable.
Limitation of Liability: To the maximum extent permitted by law, Plaistow Florist’s total liability for any loss, claim, or damage arising from your order or use of our flower delivery service shall be limited to the value of the order in respect of which the claim arises. We shall not be liable for indirect or consequential losses, including but not limited to loss of profits, business interruption, or emotional distress, resulting from delays, failed deliveries, or errors arising from circumstances outside our reasonable control.
Events Beyond Our Control: We are not responsible for failure or delay in performing our obligations where such failure or delay is caused by events outside our reasonable control, including but not limited to acts of God, adverse weather, transport disruption, strikes, or pandemic restrictions.
Plaistow Florist is committed to protecting your privacy in accordance with applicable laws. Personal data collected during the order process will be used solely to process, deliver, and manage your order. For details on how your data is handled, please review our separate Privacy Policy, available on our website.
All content on the Plaistow Florist website, including images, text, product descriptions, and logo, are the intellectual property of Plaistow Florist or its licensors. No part of the website may be reproduced, copied, or otherwise used without written permission.
Plaistow Florist reserves the right to amend these Terms from time to time without prior notice. Changes will be posted on our website and take effect immediately upon publication. Your continued use of our online flower delivery services signifies your acceptance of any amended Terms.
We strive to provide a first-class customer experience. If you have any complaints regarding your online flower order, please contact us promptly so that we may investigate and resolve the issue as quickly as possible, in accordance with your rights as a consumer.
These Terms are governed by the laws of England and Wales. Any disputes or claims arising in connection with these Terms, their subject matter, or formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all online flower orders placed with Plaistow Florist by customers residing in Plaistow and the nearby surrounding areas. In making a purchase, you acknowledge and accept these Terms in full.
If any part of these Terms is found to be unenforceable, this does not affect the validity of the remaining provisions. These Terms constitute the entire agreement between you and Plaistow Florist for online flower purchases and deliveries in Plaistow and the surrounding areas.
Thank you for choosing Plaistow Florist. We look forward to delivering beautiful flowers for you and your loved ones.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Plaistow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Plaistow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
